HELLO, MY NAME IS

Geobanny Borja

Enterprise Customer Success | Technical Partnerships | Cloud & Security | AI Automation

GEOBANNYBORJA@GMAIL.COM

929-316-3461

About Me

I’m a customer-focused technology leader with 10+ years of experience helping teams solve complex problems, scale reliable systems, and stay secure and productive.

I build secure, scalable, and user-friendly technology environments

I’ve worked across IT support, systems operations, and technical account-style roles—partnering with end users, stakeholders, and cross-functional teams to resolve escalations, improve workflows, and strengthen day-to-day performance. I bring clear communication, a solutions-first mindset, and strong ownership to every engagement.

I specialize in:
– Microsoft 365, cloud operations, and enterprise IT services
– Technical escalations, deployments, and process improvement
– Stakeholder communication + cross-team execution
– AI Automation and Workflows

What I Do

I bridge the gap between users, business needs, and technology— providing technology business solutions, supporting deployments, and ensuring consistent results.

IT Consulting

I work hands-on with businesses to improve and manage their technology—whether that’s fixing what’s broken, optimizing what’s there, or building something better from the ground up.

Solution Architecture

I design systems that fit how your business actually operates. Instead of forcing you into tools, I build and structure solutions that connect your processes, improve efficiency, and scale with you.

AI Automation

I use AI and automation to eliminate repetitive work, streamline processes, and help businesses operate more efficiently without increasing overhead.

Certifications

ITIL® 4 Foundation — Expertise in IT service delivery, incident management, and operational efficiency

ISC2 Certified in Cybersecurity (CC) — Knowledge of security principles, risk management, and access control

CompTIA A+ and Google IT Support Professional certified

My Experience

2023-2026

Netology LLC

Technical Account Manager

Supported multiple client environments across different industries. Led system improvements, handled escalations, and implemented solutions across networking, cloud, and endpoint management.

2021-2023

Netology LLC

Service Desk Engineer II

Built a strong foundation in troubleshooting, white-glove end-user support, and system administration. Developed a hands-on approach to solving technical issues efficiently while improving user experience.

2018-2020

Unisys

Field Service Engineer

Provided on-site and remote technical support across client environments, handling hardware, networking, and system issues. Diagnosed and resolved problems efficiently while ensuring minimal downtime and a seamless user experience.